This e-commerce website (hereinafter called ‘website’) belongs to Wooliweiss S.r.l., with registered office in Via Dell’Unione 3, 20122 Milano, VAT registration no. 11084350963 – C.F. 11084350963.  These General Conditions of Sale, governing on-line purchasing of products sold by Wooliweiss S.r.l. and deemed to be an integral part of the transaction, are reserved for website Users declaring that they are of adult age under the Italian Law and intend to resort to such a service (End Customers). These General Conditions of Sale are governed by Legislative Decree dated 6 September 2005 no. 206 (Consumer Code). Wooliweiss S.r.l. complies with its obligations under Legislative Decree dated 9 April 2003 no. 70 (Execution of Directive 2000/31/EC regarding aspects of information society services on the domestic market, with special reference to e-commerce). The sale of products through this website is intended solely for the Users’ personal use, to the exclusion of any professional purposes. All texts, images and design deriving from the products and from images of the products featured on this website are protected under Law 633/1941 and under Legislative Decree 30/2005. Their (even partial) use is prohibited.

Contract conclusions and acceptance of general conditions of sale

By filling in and submitting the purchase order form according to the following guidelines the Customer shall be deemed to acknowledge and accept these General Conditions of Sale. The Company Wooliweiss S.r.l. shall send Customer an order confirmation by e-mail within 3 working days from the receipt of the purchase order form following the conclusion of the check-out process: the contract shall be deemed accepted only after this communication has been sent. Non-receipt of this order confirmation within the time limit indicated above shall constitute the order’s cancellation. Customer shall not be entitled to any award of damages or indemnity, nor shall Wooliweiss S.r.l. be held liable, in contract and in tort, for the even partial non-acceptance of the order. By submitting an order to Wooliweiss S.r.l. Customer acknowledges and declares that s/he has read all information provided during the purchase procedure, and integrally accepts the General Conditions of Sale regarding delivery, payment, transportation and shipment expenses. Pursuant to art. 13 of Legislative Decree 70/2003, Customer will receive via e-mail the information needed to identify the Vendor (as indicated in the sales contract), and a summary of the purchase order submitted, as specified below. Customer must keep this documentation. Once the on-line purchasing procedure is completed, Customer shall print and keep these “General Conditions of Sale”, to which Customer shall make no changes, having already seen and accepted them as a mandatory step in the purchasing procedure; Customer shall also print and keep the purchased products’ specifications, pursuant to the conditions set forth in art. 52 and 53 of Legislative Decree 206/05. Conditions of sale may be changed at any time by Wooliweiss S.r.l. (Vendor), holding firm – as far as this contract is concerned – those published in the e-commerce area at the date of the Purchase Order submitted by Customer; as per the Laws in force, the latter will be exclusively liable for the use of this end-user-reserved area, particularly as regards the communication of incorrect or false information, or of third-party data, without express consent of interested parties; or for purchases made for non-personal purposes. The buyer is expressly prohibited from entering false or invented data during the registration procedure provided for processing orders, and is likewise expressly prohibited from making double registrations for a single person, or entering third-party data. In the interest and for the protection of all consumers, Wooliweiss Sr.l. reserves the right to take legal action against any breach or violation. By submitting an order Customer acknowledges and accepts the processing of their data within the limits set forth by the Data Protection Act and by the Wooliweiss di Catherine Urban Privacy Policy. Data collected and registered on this website shall constitute full evidence of transactions concluded between Customer and Wooliweiss S.r.l.. Should any dispute arise between Customer and Wooliweiss S.r.l.n with regard to a transaction carried out on this website, the data registered by Wooliweiss S.r.l. will constitute full evidence of that transaction and of its content.

Purchasing instructions

Customer may buy products only as featured in the on-line catalogue and described in product information sheets at the time of submitting the order. Users may consult the pages of this website with no obligation. When wishing to enter a purchase order, Users must choose the products they are interested in and add them to their trolley. Each new product entered will be shown in a dedicated window. Users will be able to check the products chosen and to modify their order at any time by clicking on the “trolley” icon in the upper right-hand corner of each page; or resume their product selection and purchase; or conclude the selection and complete the order check-out procedure. To order selected products, Users must click on their trolley. Their order will show up on the screen.

Receipt of order and confirmation of the order

The correct order will be confirmed by Wooliweiss S.r.l. Customer by an email sent to the email address notified by the Customer upon ordering. The email confirmation of receipt of the reports: the identification number, the date and time of the order, an indication of the products purchased, their price, the delivery cost, the informations provided by the Customer about Billing and delivery address, and the payment method chosen by the customer. The Customer shall immediately verify the content of the communication and report immediately to Wooliweiss S.r.l.  any errors or lack of informations by contacting Wooliweiss S.r.l. Customer Service by telephone to the following number: +39 0422 1572787, or by email to: [email protected].

Price

Pursuant to the Laws in force in Italy at the time of delivery, prices for Italy and for EU countries are shown in EURO, inclusive of VAT. For non-EU countries the same prices will apply, net of import duty and/or taxes. Note that prices do not include delivery costs, which are indicated separately.
Orders for non-EU Countries may be subject to import duty and/or taxes, payable once the product reaches the country of destination. For further information regarding customs policies of countries of destination, please contact the local Customs Office. Wooliweiss S.r.l. is not responsible for customs duties and/or taxes: these are always at the Customer’s expense, and are neither calculated not included in any amounts payable to Wooliweiss S.r.l.. by the Customer. Wooliweiss di Catherine Urban reserves the right to modify the prices published on this website, at any time, without notice. Products will be sold at the price shown on the website at the time of submitting the order, irrespective of foregoing offers or of subsequent price variations, with the exclusion of any transcription errors. In the presence of an error in an item’s price, Customer will be contacted as soon as possible and granted the choice of confirming the order at the correct price or cancelling. Should Wooliweiss S.r.l. be unable to contact Customer, the order will be cancelled due to price error.

Payments

Wooliweiss S.r.l. accepts payments via PayPal and credit card.

Payment via PayPal

Purchased goods will be charged once the order has been processed, i.e. at the end of the checkout process. Customers who choose PayPal as their payment method will be redirected to a page of the PayPal website where they will enter their email address and password and make the payment. For purchases with payment “via credit card through PayPal”, upon the conclusion of the online transaction the credit-card issuing company will authorise solely the disbursement of the purchase amount. Customers can pay in this manner either from an existing PayPal account or by creating a new one, or even without creating any account. The Customer’s financial data will not be shared with Wooliweiss S.r.l. but will be handled directly by PayPal. In case of cancellation or of non-acceptance of the order by Wooliweiss S.r.l. , the amount will be refunded via PayPal. Goods delivered, even partially, will actually be charged to Customer’s credit card once the order has been processed. Wooliweiss S.r.l. will not acquire any credit card information, nor will it use an archive for recording such data. Wooliweiss S.r.l. not file this information in electronic form. In no case whatsoever shall Wooliweiss S.r.l. be held responsible for the fraudulent or improper use of the credit card by third parties upon payment of products purchased from this website. In case of order cancellation, Wooliweiss S.r.l. will request the concurrent cancellation of the authorisation granted , and the release of the allocated amount. Release times depend exclusively on the banking system and the credit cards used. Once the authorisation is cancelled, in no event shall Wooliweiss S.r.l. he held liable for any damages, whether direct or indirect, caused by delay in the release of the amount allocated by the banking system. Wooliweiss S.r.l. reserves the right, in particular cases, to ask Customer for further information or for copies of documents proving credit card ownership. Should Customer fail to provide such information and/or documentation, Wooliweiss S.r.l. reserves the right not to accept the contract, irrespective of its e-mail order confirmation.

Payment by credit card

Payment via Credit card: Purchased goods will be charged once order has been processed, at the end of the checkout process, once Wooliweiss S.r.l.. has e-mailed the order confirmation. In case of cancellation or non-acceptance of the order by Wooliweiss S.r.l., the amount will be refunded through Wooliweiss S.r.l. reference bank within 7 working days from the order confirmation e-mail. The time necessary for the reimbursement to be visible on the Customer’s bank account varies depending on the credit-card issuing institution. The amount relating to (even partially) delivered goods will be charged to Customer’s credit card only after the order has been processed. Wooliweiss S.r.l. will not acquire any credit-card information, nor will it use an archive for recording such data. Wooliweiss S.r.l. will not file this information in electronic form. In no case whatsoever will Wooliweiss S.r.l. be held responsible for fraudulent or improper use by third parties of the credit card upon payment of products purchased from this website. In case of order cancellation, Wooliweiss S.r.l. will request the concurrent cancellation of the authorisation granted and the release of the amount allocated. Release times depend exclusively on the banking system and on the credit cards used. Once the authorisation is cancelled, in no event shall Wooliweiss S.r.l. be held liable for any damages, direct or indirect, caused by delay in the release of the amount allocated by the banking system. Wooliweiss S.r.l. reserves the right, in particular cases, to ask Customer for further information or for copies of documents proving ownership of the credit card used. Should Customer fail to provide such information and/or documentation, Wooliweiss S.r.l. reserves the right not to accept the contract, irrespective of its e-mail confirmation.