Return and Refund

Guarantees

All products sold by Wooliweiss di Catherine Urban. are covered by statutory guarantee for non-compliance faults, as per articles 128-135 of Legislative Decree no. 206/2005, to be reported within 10 days of their discovery. In order to benefit from assistance under this guarantee, Customer must keep the documentation accompanying goods on delivery. Non-substantial variations in form, size, colour – inevitable and typical of glass-work, and indicative of hand-crafted products – shall not be considered a fault or non-compliance.

Right of withdrawal

is subject to the following terms (Art. 67 of Consumer Code): private (non VAT-registered) Customer may exercise this right as per the applicable Laws.

In Case of Broken items

If Customer received broken items, must send an e-mail to Wooliweiss di Catherine Urban to the info@casarialto.it, within 24 hours from the goods delivery.  The word “BROKEN ITEMS” must be indicated in the subject field, and the text must include the purchase order number shown in the order confirmation e-mail and pictures with broken items. After receiving this e-mail, Wooliweiss di Catherine Urban, will arrange a delivery with new item within 15 working days.

How to return a product and how to book a return

To do so, Customer must send an e-mail to Wooliweiss di Catherine Urban to the info@casarialto.it, within 10 working days from the goods’ delivery date. The word “RETURN” must be indicated in the subject field, and the text must include the purchase order number shown in the order confirmation e-mail and in the invoice accompanying the goods. The only costs charged to Customer will be those covering the products’ return to sender. Products must be returned in pristine conditions (free from signs of use, abrasion, laceration, scratching, deformation, etc.), complete with all their parts and accessories, on pain of the return being refused. Goods must be shipped by insured parcel, post-paid; parcels shipped COD or post-unpaid will not be accepted by Wooliweiss di Catherine Urban. Please note that Wooliweiss di Catherine Urban does not negotiate returns or reimbursements for products personalised to meet Customer’s requirements. Returns will be accepted within 3 working days from date of delivery of the parcel to our warehouse.

Refund

After accepting the returned good and verifying its pristine conditions (and presence of tag and seal, where applicable), Wooliweiss di Catherine Urban. will arrange with its bank to proceed with the reimbursement, sending Customer an e-mail confirmation. If payment was made by credit card, Wooliweiss di Catherine Urban ‘s reference bank will settle the reimbursement within 7 working days from the date on Wooliweiss di Catherine
Urban receives the returned good. The time necessary for reimbursement to show up on Customer’s bank account will depend on the credit-card issuing institution. For payments made by PayPal reimbursement is normally visible within 24 hours from the date on which Wooliweiss di Catherine Urban. receives the return.

Frequently Asked Questions

What can I return?

You may return most new, unopened items sold and fulfilled by CASARIALTO within 30 days of delivery for a full refund. During the holidays, items shipped by Casarialto between November 1st and December 31st can be returned until January 31st.

When will I get my refund?
Usually in about 2-3 weeks. Most refunds are fully refunded in 3-5 days after we receive and process your return.

Does Casarialto offer replacements and exchanges?
Yes, you can create replacement and exchange orders from this page by clicking Return Items and following the instructions. If you received a damaged or defective item, we’ll ship you a replacement of the exact item. If you would like to exchange an item for another, you can exchange for a different size or color or for an item in your Cart.

Return Items You Ordered

Depending on the item’s eligibility, you’ll be able to choose one of the following options:

  • Refund
  • Repair
  • Exchange

    On line Return Center (Fill up the form) (Print Return Label)



    Check your option





    Note: Not all options will be available for all items. By filling up the form we will evaluate your request.
    After you’ve completed the steps above:

    • Prepare your package for return. 
      Pack your item securely, inserting any paperwork that was included when you requested your return from the Online Returns Center. If you don’t have the original product packaging, use a sturdy box and include padding such as packing bubbles or newspaper. Attach your return label to the package.
      Important: If you need to return multiple orders, please don’t consolidate returns. Return orders individually, using a separate return label for each order.