The delivery methods available, with indicative timescales, are shown in the “Shipping methods” of the order form. The times are a starting point as they are an average of the average delivery times made so far. In exceptional cases (eg. Remote areas), in the case of deliveries in places difficult to reach by traditional means of transport or unless unavailable by the Customer, the waiting time may be longer. In case of special needs we are advised to contact Customer Service before completing your order.

After the Order Confirmation, CASARIALTO deliver the products at the address specified in the Order using a courier.

Upon delivery of products to the Courier, CASARIALTO send the customer a shipping confirmation via e-mail, which are communicated with the tracking number (or waybill number or tracking number) and a link through which the customer can check the status of his shipment.

If, within a single order, one or more products ordered are not available, CASARIALTO proceed as follows:

• Products that are available will be delivered;
• Products that are not available will not be delivered and CASARIALTO will refund the amount paid in respect of those products. In this case, CASARIALTO will contact the customer to communicate the event and agree on the modalities of reimbursement.

The right of ownership of the Products and risk of loss of the same will be transferred to the customer upon delivery to the latter.

If upon delivery of one or more products are visibly damaged (eg significant dents in the package or rupture of the package that may have damaged the product) or other than those actually ordered, for an error in delivery, the customer must contact within seventy-two (72) hours, CASARIALTO to the e-mail [email protected] or toll number + 39-0438.45.33.34 seconds times indicated in the appropriate section of the site. CASARIALTO communicate the instructions for replacing the product.

Delivery timetable

The average time for receiving ordered products is approx. 30 working days from the date of order confirmation. Should Wooliweiss di Catherine Urban be unable to deliver ordered goods due to technical-productive non-availability, Wooliweiss di Catherine. will promptly notify Customer by e-mail. Therefore, Customer shall choose to change the object or to cancel the order within a week after the communication. Any amount already paid by Customer will be refunded as soon as possible, and in any case not later than thirty days after receipt of the purchase order. Time required for deliveries abroad vary, depending on country of destination. Wooliweiss di Catherine shall not be held liable for delivery delay or failure caused by force majeure or act of God. For custom-made or special format deliveries, Wooliweiss di Catherine will send Customer a specific communication setting out the cost of possible shipment solutions, to enable Customer to make the most suitable choice (express courier, insured parcel post, etc.). This document shall not be deemed the definitive order acceptance on the part of Wooliweiss di Catherine

Deliveries

Wooliweiss di Catherine Urban products are delivered by (national or international) overnight courier service to the delivery address indicated by Customer. Delivery of the goods requires Customer or other designated person’s presence at the address indicated in the order. Liability for lost and/or damaged products will lie with Customer from the moment the product is handed to the overnight courier (or carrier) for shipment. Wooliweiss di Catherine Urban shall not be held responsible for any loss or damage occurring after this moment. In any case the goods will be covered by insurance. Wooliweiss di Catherine Urban declines any responsibility in case of loss, theft, partial or total destruction of uninsured or inadequately insured goods. Upon delivery of the goods by the carrier, Customer must check: that the number of parcels delivered corresponds to that indicated on the transport document (DDT); that packaging, including sealing material, is intact, undamaged, dry, and has not been tampered with in any way. Any anomalies detected must be reported immediately, and the wording “subject to inspection” must be entered in writing in the Goods Received Note handed over by the courier. Once the courier’s document is signed, Customer will no longer be entitled to raise any objections regarding external characteristics of delivered goods. Customer must keep this receipt and contact our Customer Service in case of need. Any complaints must be submitted to Wooliweiss di Catherine Urban Customer Service either by telephone: tel. no. +39 0422 1572787 or by e-mail: [email protected].